Privacy Notice

O & M Solutions, LLC respects your privacy. This notice explains how we handle personal information collected through o-msolutions.com and communications about inquiries, quotes, equipment rentals, and jobs.

Information we collect

When you contact us or submit a request, we collect the information you provide. This may include your name, phone number, email address, job location, project description, requested equipment and dates, delivery preferences, and preferred contact method.

Our website and service providers also collect technical information, such as your IP address, browser information, request times, and information used to detect spam or abuse.

We also keep a contact record for each customer, with your name, phone number, email address, most recent job location, and our notes about your requests, so we can recognize a returning customer without asking for the same details again.

Please do not include payment-card details, Social Security numbers, or other sensitive information in website messages.

How we use information

We use personal information to:

• Respond to inquiries and provide quotes.
• Arrange and manage equipment rentals, deliveries, site visits, and jobs.
• Communicate with you about your requests and services.
• Maintain relevant business records.
• Operate and protect our website, prevent abuse, and address legal obligations or disputes.

We do not send promotional messages or sell customer information or leads. We do not share leads with other businesses for their marketing.

How we contact you

We contact you using the phone number or email address you give us, about the request you sent and any work that follows from it. That includes automatic messages: an email confirming that we received your request, and an email confirming a reservation once it is booked. If you give us a mobile number, we may text you about a request or a booking.

We do not send marketing calls, texts, or promotional email.

You can ask us to stop contacting you, or to use a different method, at any time. Reply to any message, or email c.t.solutions26@gmail.com.

Service providers and other disclosures

We use service providers for website hosting, data storage, email delivery, and website security, including spam and fraud prevention. These providers process personal information on our behalf, as needed to supply their services to us.

Our contact form is protected by Google reCAPTCHA, which processes technical information about your browser and your use of the form to help tell people apart from automated abuse.

Information may also be disclosed when required by law or reasonably necessary to address legal claims, protect rights and safety, or obtain professional advice concerning our business.

Cookies and similar technology

The website uses technology needed for security and functionality. Spam-prevention services may use cookies or similar technology and process browser and device information.

You can manage cookies through your browser settings. Blocking certain technologies may affect website features.

Tracking and Do Not Track signals

We do not track you across other websites. This site uses no advertising networks, no analytics services, and no social media trackers, and we do not allow anyone else to collect information about your activity on other sites through ours.

Because there is no such tracking to switch off, we do not change how the site behaves in response to a browser “Do Not Track” signal or a similar mechanism.

The one exception worth naming is Google reCAPTCHA, described above. It is a security service rather than an advertising one, and Google states that it does not use the information for personalized advertising. It may, however, associate signals from your browser with other sites where reCAPTCHA is used, in order to tell people apart from automated abuse. We do not receive that information and we do not use it.

How long we keep information

We generally retain:

• Inquiries and unsuccessful quotes: for 12 months after our last contact with you. If you contact us again within that time, we keep all of your records and the 12 months starts again from the later contact.
• Records of rentals we booked and jobs we took on, including bookings that were later cancelled: for as long as we are in business. These are our business records, including the relevant agreements, invoices, and correspondence, and we do not delete them on a schedule.
• Contact records: for as long as we hold any inquiry or job record for that contact.
• Technical and security information, such as IP addresses, browser information, and website logs: for up to about 90 days.

We may retain relevant information longer when needed for an ongoing matter, legal requirement, insurance claim, security investigation, or dispute. Backup copies may remain until they expire under the applicable backup schedule.

Your choices and requests

You may choose not to provide information, although we may then be unable to respond fully or arrange the requested service.

To ask about your information, request a correction or deletion, or change how we contact you, email c.t.solutions26@gmail.com.

We may need to verify your identity before acting on a request. We will consider requests under applicable law and explain if we need to retain certain records.

Protecting information

We use administrative and technical safeguards designed to protect personal information. No website, storage system, or electronic communication can be guaranteed completely secure.

Changes to this notice

We may update this notice as our practices or requirements change. The current version will appear on this website with its effective date.

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